If we’re making you happy, we want to know about it. Likewise, we also want you to let us know when you’re unhappy with something, because we’ll do what we can to fix it.

Compliments

If you’ve had a great experience with our service or one of our staff, let us know. You can give us a call, send us an email or even put pen to paper. We’re committed to making you happy, and we love feedback.

Complaints

We’re committed to providing you with high quality service and we have processes in place to make sure you’re absolutely satisfied.

We take all complaints very seriously, and our staff are here to assist you. If you have any complaints, and we hope you don't, then please contact us immediately.

Telephone: 1800 623 893

Email: [email protected] or complete our contact form

Address: GPO Box 1265, Darwin NT 0801

Private Health Insurance Ombudsman

If, after we’ve done all we can to rectify the situation, and you’re still not satisfied with the outcome, you have every right to contact the Private Health Insurance Ombudsman. The Ombudsman is an independent body formed to help resolve complaints and to provide advice and information to members of private health funds. You can contact the Ombudsman directly at:

Address:
Private Health Insurance Ombudsman
Commonwealth Ombudsman
GPO Box 442
CANBERRA ACT 2601

Website: www.ombudsman.gov.au

Online: www.ombudsman.gov.au/contact

Email: [email protected]

Consumer website

Website: www.privatehealth.gov.au
Enquiries: 1300 737 299