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2019-20 Private Health Insurance Statements: The information is being prepared and will be sent directly to the Australian Taxation Office (ATO) by 9 July 2020. The information will now automatically be pre-filled when lodging a tax return through myTax or a registered tax agent after this time. We’ll update you when we’ve sent to them to the ATO. Learn more

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telephone 1800 623 893
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Frequently Asked Questions

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Most popular questions

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Member info

  • Where can I find your Privacy Policy?
  • When will I receive my Membership Card?
  • What is an excess?
  • Who's covered by my policy?
  • What happens if I'm going overseas?
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Joining Territory Health Fund

  • When will I receive my Membership Card?
  • Does THF have a cooling off period?
  • How can I pay my premiums?
  • I have older children. Can they be covered by my policy?
  • Why is private health insurance for me?
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Government initiatives

  • What is the Australian Government Rebate?
  • What is the Medicare Levy Surcharge?
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Claiming info

  • How can I submit a claim?
  • What is HICAPS?
  • What services can I claim on with HICAPS?
  • What services can I claim for online?
  • How do I claim if I have to go into hospital?
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Hospital cover

  • What is Access Gap Cover?
  • What is an excess?
  • What is a pre-existing condition?
  • What are out-of-pocket expenses for hospital treatment?
  • What is hospital cover?
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Extras cover

  • What are out-of-pocket expenses?
  • What is Extras cover?
  • What is ancillary cover?
  • What is a waiting period?
  • Can I upgrade my cover?
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Contacting us

  • How can I contact Territory Health Fund?
  • What is your phone number?
  • What are the call centre's opening hours?
  • How do I update or change my personal details?
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  1. Home
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  3. Frequently Asked Questions

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  • Health Insurance
    • Better Hospital (Silver+) Cover
    • Vital Hospital (Bronze+) Cover
    • Premium Extras
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    • Select Extras
    • Young Extras
    • Clinical categories
    • Age-based discount
    • Ambulance cover
    • Corporate cover
    • Brochures, forms and more
    • Compare hospital cover
    • Compare extras cover
    • Accommodation Benefits
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© Territory Health Fund, a registered business name of Queensland Country Health Fund Ltd 2020 ABN 18 085 048 237