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Private Health Insurance Statements: Private Health Insurance Statements will be emailed to Members by the 4th July 2018. They will also be available for download via the Online Member Services (OMS) portal. Members that have opted to receive statements via post will receive these mid July 2018. Learn more

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Frequently Asked Questions

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Most popular questions

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Member info

  • Where can I find your Privacy Policy?
  • When will I receive my membership card?
  • What is an excess?
  • Who's covered by my policy?
  • What happens if I'm going overseas?
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Joining Territory Health Fund

  • When will I receive my membership card?
  • Does THF have a cooling off period?
  • How can I pay my premiums?
  • I have older children. Can they be covered by my policy?
  • Why is private health insurance for me?
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Government initiatives

  • What is the Australian Government Rebate?
  • What is the Medicare Levy Surcharge?
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Claiming info

  • How can I submit a claim?
  • What is HICAPS?
  • What services can I claim on with HICAPS?
  • What services can I claim for online?
  • How do I claim if I have to go into hospital?
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Hospital cover

  • What is Access Gap Cover?
  • What is an excess?
  • What is a pre-existing condition?
  • What are out-of-pocket expenses for hospital treatment?
  • What is public hospital cover?
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Extras cover

  • What are out-of-pocket expenses?
  • What is Extras cover?
  • What is ancillary cover?
  • What is a waiting period?
  • Can I upgrade my cover?
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Contacting us

  • How can I contact Territory Health Fund?
  • What is your phone number?
  • What are the call centre's opening hours?
  • How do I update or change my personal details?
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Help menu

  • Health Insurance
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    • Intermediate Hospital cover
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    • Compare hospital cover
    • Compare extras cover
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© Territory Health Fund, a trading name of Queensland Country Health Fund Limited 2018 ABN 18 085 048 237