You never know when an accident might happen and you need to be rushed to hospital in an emergency.

We cover emergency ambulance transport when it results from an unplanned or non-routine event where you need immediate medical attention.

Ambulance cover in NT

If you hold a private hospital product (excludes public hospital products) with Territory Health Fund and you live in the Northern Territory, you will be covered for emergency ambulance transport, Australia-wide. The benefit is capped at one emergency service per person, per Membership Year.

You are not covered for transportation from a hospital to: your home, a nursing home, or another hospital (where you have been admitted to the transferring [first] hospital). You are also not covered for transportation from your home, a nursing home or hospital for ongoing medical treatment, e.g. chemotherapy or dialysis. No benefit will be paid in respect of air ambulance services or any ambulance attendance where a Member has not been transported to hospital. You are entitled to claim for the full costs of an emergency ambulance service once per person, per Membership Year. If you receive an ambulance account, send it to us for payment.

Ambulance cover in other States

Residents in different states may be covered slightly differently, depending on ambulance agreements with various State governments.

Queensland

For Members who reside in Queensland, you’re covered by the State Government funded agreement with Queensland Ambulance Services (QAS), with coverage Australia-wide. If you receive an invoice for ambulance treatment or transport provided to you by another State/Territory ambulance service, forward this, along with proof of Queensland residency directly to the Queensland Ambulance Service.  

New South Wales or Australian Capital Territory

If you hold a hospital product with Territory Health Fund and you live in either NSW or ACT, you are automatically covered for emergency services within your respective State/Territory only. If an ambulance is called for you in an emergency, you will receive a bill. You can send this bill on to us and we’ll let the NSW or the ACT Ambulance service (whichever is applicable to you) know you’re covered. If you want cover when you’re outside your State/Territory you will need to make your own arrangements in these circumstances.   

When somebody covered by the policy resides in NSW or the ACT, but the main Member’s residential address is in another State/Territory, ambulance services will not apply to the person who is residing in NSW or the ACT. You will need to make your own arrangements in these circumstances.

Tasmania

Tasmanian residents are also covered by an a state-funded agreement for ambulance transport coverage within Tasmania only.

Victoria

If you reside in Victoria you need to take out your own subscription with Ambulance Victoria to be covered for ambulance services.

Western Australia

If you reside in Western Australia you need to take out your own subscription with St John’s Ambulance Service WA to be covered for ambulance services.

South Australia

If you reside in South Australia you need to take out your own subscription with the South Australian Ambulance Service (SAAS) to be covered for ambulance services.

Exclusions

There are some types of ambulance transport that aren't covered by your policy. For example:

  • No benefit will be paid for air ambulance services or any ambulance attendance where you (or another Member on your policy) haven't been transported to hospital.
  • No benefit will be paid for transportation from a hospital to: your home, a nursing home, or another hospital (where you were admitted to the first hospital).
  • No benefit will be paid for transportation from your home, a nursing home or hospital for ongoing medical treatment, e.g. chemotherapy or dialysis.